Warranty, Shipping and Return Policy
There is absolutely NO refunds or returns on ANY products we sell to prevent abuse.
All Karaoke Products including Inandon Systems, Harddrives, Mics, and Amplifiers have a 1 Year Limited Warranty with RPEG Electronics directly from the day it was purchased.
We are 100% NOT responsible for stolen packages. Once it is delivered, your order is considered complete.
Warranty does NOT cover water damage, physical damage, incompetence and misuse, incorrect setup resulting in damage, or simply "I don't know how to use it reasons". We are not Amazon and will never sell on amazon.
If you plugged in the wrong power adapter to your karaoke , it will be permanently physically damaged and will be subject to a $500 replacement and repair fee. Only use the included power adapter with the label marked “Karaoke Power only!”
Any karaoke product that is defective within reason will be repaired or replaced and shipped back to you in the United States ONLY. If you sent your product outside of the US, you will have to send it back, and we will send the replacement back to a US address only.
All ARCADE / GUN4IR products have a 90 day (from day marked delivered) warranty against defects. This warranty is ONLY valid within the US. Any product that is defective within reason will be repaired or replaced and shipped back to you in the United States ONLY. If you sent your product outside of the US, you will have to send it back, and we will send the replacement back to a US address only.
Warranty does NOT cover water damage, physical damage, incompetence and misuse, incorrect setup resulting in damage, or simply "I don't know how to use it reasons".
We do NOT ship outside of the United States , if you choose to send products to a mail forwarding service , the responsibility for import taxes , package being blocked by customs, and damages items is 100% on you. We do not offer refunds if your forwarding service refuses to send to your country.
We reserve the right to cancel your order if we suspect there is a risk of fraud or forwarding to a prohibited country.
Customers who wish to have their Gun4IR products preinstalled with our recommended arcade cabinet builders or PC builders in the US are welcome to have their order directly shipped to them for installation. The final arrival to the client will of course be the responsibility of the cabinet / PC builder. We are ONLY responsible for the product arriving safely at the shipping address used during checkout.
International clients are welcome to use shipment forwarding services or friends, however taxes, customs, import duties, restrictions are all the responsibility of the customer to research. We have absolutely NO control over what each countries customs will let in, tax, and or confiscate.
There are NO authorized GUN4IR direct sellers other than RPEG Electronics (US Market) and GUN4IR.com (EU market).
Due to the nature of GUN4IR, many countries will not allow forwarding. If you choose to try and forward it with a third party service or friend, it’s at your own risk. Please follow the laws in your local area regarding shipping weapon shaped items. We will NOT refund you under any circumstances for any reason.
Contact Ray at 646-705-4951 or RPEGElectronics.com if you have any questions.